What yarn bases do you carry?
I can pretty much order in any base you'd like! I do carry a good amount of stock on my classic bases: sock, dk, worsted, bulky, and super bulky. Sometimes I have speciality yarn such as mohair, tweed or stellina in stock. Feel free to send me an email at email@example.com if a listing isn't carrying the base you are hoping to order and I can see how quickly I can get that in.
Will my yarn look exactly like your photos?
Colours may vary based on the nature of hand-dyed yarn and monitor settings. Also each base takes/absorbs dye a little bit differently even using the same dye techniques. I do my best to replicate as close to the original as possible. I would explain it as "expect one hank to another hank in the same colorway to look like sisters - not identical twins".
Can you cake my yarn?
Since Sea to Sky Designs is a one woman show I no longer offer this complimentary service as it can add a significant amount of time to my already lengthly process of dyeing yarn. If you do not have a yarn winder there are many youtube tutorials that can show you how to make your hank into a ball.
How accurate is your hat sizing?
Sizing is based on average head circumference measurements. It is recommended that you measure the head circumference using a soft measuring tape and select based on those measurements rather than selecting the age average alone.
How do I wash my crochet/knit items?
Spot cleaning or hand washing is recommended then lay flat to dry. Do not get the faux fur pom wet! You may notice a small amount of bleeding in your first few washes especially with colors such as red, pink and turquoise. If this continues to persist please send me an email at firstname.lastname@example.org so I can address the issue.
What type of yarn do you use for your knitted items?
Each listing will clearly state what kind of fibre is used for the knitwear item.
I live locally - can I pick up my items?
If you live local and would like to pick up please send me an email at email@example.com prior to place your order.
Are your items really handmade?
I make all the items myself including the faux fur poms! Be assured that each item is made with much detail and care.
How long does it take for my order to ship?
Please refer to the header announcement to see the current turnaround time for custom orders. Ready to ship orders will ship within 3-5 business day from purchase unless custom orders were purchased during the same checkout. In that event, ready to ship items will ship along with the custom orders based on the current turnaround times found in the header announcement.
Does my shipped order include tracking?
All parcels shipped within Canada are shipped via Canada Post and come with a tracking number. You will receive this information with your shipping notification email. All parcels shipped within the United States are shipped via UPS or USPS and come with a tracking number. You will receive this information with your shipping notification email.
I don't live in Canada - will I be charged duty or taxes?
Import duties, taxes, and charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Parcels to the US will not incur customs if the dollar value of the order is under $800.
Do you ship oversees?
If you live oversees and would like to place an order please email me at firstname.lastname@example.org for further details. Typically for those orders I create a custom listing on Etsy and Etsy will collect/remit any VAT or customs that certain countries require before shipping the item. Please note that the majority of oversees parcels do not come with a tracking number and may take 8-12 weeks to receive.
What is your return policy?
If you are not satisfied with the product I do accept returns. If this happens, please contact me at email@example.com within 3 days of receipt and return the package at your cost and I will issue a full refund minus the original shipping fees. Patterns/Instant Downloads are non-refundable.
PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.